Effective Date: 14 September 2025

At MINDPAUSE, we value and respect your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, access our services, or engage with our programs designed to support women through perimenopause and menopause. By using our website or services, you agree to the practices described in this policy.

We may collect certain types of information from you. This includes personal details such as your name, email address, phone number, and date of birth, as well as account details if you choose to create one. If you decide to share health-related information with us, such as details about your mental health, wellbeing, or menopause journey. we only collect this with your explicit consent. When you purchase services, we may also need to process payment details, though these are handled securely by trusted third-party payment providers. In addition, ou website automatically collects some technical data, such as your IP address, browser type, and device information, often through cookies or similar technologies.

The information we collect is used to provide and personalize our mental health and wellness services, communicate with you about appointments, resources, or updates, and process payments or manage subscriptions. We may also use your information to conduct research and improve our services, though in such cases, data is anonymized wherever possible, and to comply with legal, regulatory, or safeguarding obligations.

If you are based in the UK or EU, we rely on different legal grounds to process your information. These may include your consent (for example, when you share health information with us), the performance of a contract (such as providing therapy or coaching services you request), compliance with legal obligations (including safeguarding requirements), or our legitimate interests, such as improving our services and ensuring the security of our website.

MINDPAUSE does not sell or rent your information. We only share it in limited circumstances, for example, with trusted service providers like IT partners, secure communication tools, or payment processors; with health professionals or coaches you choose to work with; when required by law or safeguarding duties; or in the event of a
business transfer such as a merger or acquisition. Whenever we share information, we ensure that partners and providers maintain confidentiality and comply with strict data protection standards.

We take data security seriously and implement industry-standard measures such as encryption, secure servers, and access controls to protect your information. However, no online system is completely secure, and while we do our utmost to safeguard your data, we cannot guarantee absolute protection. Your personal information is retained only as long as necessary to provide services, meet legal obligations, resolve disputes, or enforce agreements. Health-related data is kept for the minimum period required by law or professional guidelines.

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As a user, you may have certain rights regarding your data. Depending on your location, you may request access to the personal data we hold about you, ask for corrections or deletions, withdraw consent for processing sensitive health data, object to certain uses of your information, or request a copy of your data in a portable format. If you wish to exercise any of these rights, you can contact us at  menopause@mindpauseuk.com
Our website also uses cookies and similar tracking technologies to improve user experience, analyse how our services are used, and support site functionality. You can manage your cookie preferences at any time through your browser settings. Please note that our services are intended for individuals aged 18 and over, and we do not knowingly collect personal information from children.

If you are accessing MINDPAUSE from outside the UK or European Economic Area, your data may be transferred to and stored in countries with different data protection laws. We take steps to ensure that your information remains safeguarded regardless of location. From time to time, we may update this Privacy Policy. Any changes will be posted on this page with a revised “Effective Date,” so we encourage you to review it periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your data is handled, you can contact us at menopause@mindpauseuk.com.